How It All Started
Julian Herrera (founder) was a simple Colombian guy who took his first steps in the world of short-term rentals from a very young age, experienced first-hand all the challenges and expectations of guests and hosts on platforms such as Airbnb. Working with agencies and as a check-in guy, he has seen how many missed opportunities and how little genuine care was often hidden behind services that were either improvised or expensive.
Comparing himself with other young people full of ideas and responsibility, Julian realised that true value is born when the traveller, the guest, is at the centre. Together with a passionate and motivated group he has chosen to bring a strong message to his new venture: here, people count. Not just technical solutions, but listening, presence, attention to detail, and a genuine ‘we care about your stay’.
BENEFITS OF CUSTOMER CARE
Happy guests, better reviews! Our professional check-in services and local expertise ensure a seamless experience for your visitors, leading to higher ratings and repeat bookings.
Check - ins
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We’re on the ground when you need us. Our team provides hands-on assistance, from last-minute guest requests to emergency solutions, so you don’t have to.
Night Assistance
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Be part of our extensive network of over 300 flats in Florence. Don't worry about visibility; our specialised team takes care of optimising your presence on digital platforms through SEO, ensuring you are easily found thanks to the reach of our network.
Network
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Dream Team
Making hospitality in Italy more human, accessible, and professional, offering continuous support and creating different experiences, where everyone feels welcome and at home. A young team, a new energy, and a simple promise: to make a difference, because every guest is important. and the centre of attention.
Customer Care
At Itadreamteam, we’ve created Customer Care, an exclusive service that takes the Airbnb guest experience to the next level. We handle every detail so tourists enjoy their stay and hosts can rest easy. From personalized check-ins to proactive support, our goal is to make every visit unique.
Our Mission
Raising the standard of hospitality in Italy, combining the warmth of an experienced team with technology and proximity, so that both tourists and hosts can enjoy premium service and memorable experiences at an affordable price.
Our Vision
Becoming the first start-up in Italy capable of bringing the professionalism and quality of customer service from the hotel world into the Airbnb ecosystem, distinguishing ourselves in a still unstructured sector where each host offers a different experience. We aim to make alternative hosting reliable, uniform, and of a high standard. Offering guests and hosts continuous support, curated experiences, and service standards worthy of the best hotels.
Let’s Talk
Contact us for any questions or inquiries — we’ve got you covered!