BENEFITS OF CUSTOMER CARE
Happy guests, better reviews! Our professional check-in services and local expertise ensure a seamless experience for your visitors, leading to higher ratings and repeat bookings.
Check - ins
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We’re on the ground when you need us. Our team provides hands-on assistance, from last-minute guest requests to emergency solutions, so you don’t have to.
Night Assistance
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Be part of our extensive network of over 300 flats in Florence. Don't worry about visibility; our specialised team takes care of optimising your presence on digital platforms through SEO, ensuring you are easily found thanks to the reach of our network.
Network
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Dream Team
Making hospitality rentals for tourists in Italy more accessible and professional, offering continuous support, and creating diverse experiences where everyone feels welcome and at home, because every guest is important and they should be the centre of attention.
Customer Care
At Itadreamteam, we’ve created Customer Care, an exclusive service that takes the Airbnb guest experience to the next level. We handle every detail so tourists enjoy their stay and hosts can rest easy. From personalized check-ins to proactive support, our goal is to make every visit unique.
Our Mission
Raising the standard of hospitality in Italy, combining the warmth of an experienced team with technology and proximity, so that both tourists and hosts can enjoy premium service and memorable experiences at an affordable price.
Our Vision
To bring the quality and professionalism of customer service from the hotel world into the Airbnb ecosystem, distinguishing ourselves by offering a different experience. We aim to make alternative hosting reliable, uniform, and of a high standard. Offering guests and hosts continuous support and service standards worthy of the best hotels.
Let’s Talk
Contact us for any questions or inquiries — we’ve got you covered!